Integrations
AI for NinjaOne
NinjaOne already knows every device, alert, patch, script and installed app at every client. Connected to Control Center, that data runs automations, morning standards checks, client reports, and answers your team gets in Claude or ChatGPT.
Automations with NinjaOne
Work that runs on its own, across your tools. A person approves the steps that matter.
Alerts become one ticket, with the fix attached
NinjaOne alerts are grouped and duplicates dropped. One ConnectWise PSA ticket opens with the device, the user and the fix from IT Glue.
With ConnectWise PSA and IT Glue
Known fixes run when a tech approves
For a repeat issue, the fix your team wrote in IT Glue runs through NinjaOne, and the time lands on the ConnectWise PSA ticket.
With ConnectWise PSA and IT Glue
Failed backups handled overnight
When a Datto BCDR job fails, a ConnectWise PSA ticket opens with the error, the last good backup and the device’s health from NinjaOne.
With Datto BCDR and ConnectWise PSA
Documentation that updates itself
Devices from NinjaOne and users from Microsoft 365 sync into IT Glue every night, with changes flagged.
With IT Glue and Microsoft 365
New clients onboarded on rails
A new client in ConnectWise PSA gets a checklist that tracks NinjaOne agents, SentinelOne coverage and Datto BCDR jobs until every device is done.
With ConnectWise PSA, SentinelOne and Datto BCDR
Full disks cleaned up before anyone calls
When NinjaOne flags a disk filling up, the cleanup script your team approved runs. A ConnectWise PSA ticket opens only if that doesn’t fix it.
With ConnectWise PSA
Failed patches retried, then explained
Devices that fail patching in NinjaOne get another try in the next window. If one fails again, a ConnectWise PSA ticket opens with the error and the device’s history.
With ConnectWise PSA
Software requests installed on approval
A software request in ConnectWise PSA installs through NinjaOne once a tech approves it, and the ticket closes with what was installed.
With ConnectWise PSA
New devices set up to your standard
When a new device checks in to NinjaOne, your baseline scripts run and the device is documented in IT Glue.
With IT Glue
Standards checked in NinjaOne
Checked every morning, for every client. Fewer tickets, better security, and every gap is a project you can sell.
SentinelOne on every device
Devices in NinjaOne without a healthy SentinelOne agent become a ticket.
With SentinelOne
Patches inside your window
Every device in NinjaOne, against the patch window you set.
Supported operating systems only
Devices in NinjaOne on Windows or macOS versions past end of support.
Every server backed up
Servers in NinjaOne with no Datto BCDR backup, or none that finished in the last 24 hours.
With Datto BCDR
No stale devices or accounts
Devices in NinjaOne that haven’t checked in for 30 days, and Microsoft 365 accounts unused for 90.
With Microsoft 365
Only approved software
Software in NinjaOne’s inventory, checked against each client’s approved list.
No unapproved remote access tools
Remote access software in NinjaOne’s inventory that isn’t on your approved list, at every client.
Every device has an owner
Devices in NinjaOne that aren’t matched to a person in Microsoft 365.
With Microsoft 365
Every device documented
Devices in NinjaOne that are missing from IT Glue.
With IT Glue
Reports from NinjaOne
Numbers from your tools, in the client’s language. Build a report from any data you connect.
The whole QBR, drafted
ConnectWise PSA, NinjaOne, SentinelOne and Datto BCDR in one QBR, written in the client’s business terms for your vCIO to approve.
With ConnectWise PSA, SentinelOne and Datto BCDR
Patch compliance
From NinjaOne, per device and per site.
Devices by age and operating system
From NinjaOne, per client and per site, with the devices due for replacement.
Software inventory
From NinjaOne, with unapproved software called out.
Alerts and what they cost
Alert volume from NinjaOne per client, with the ConnectWise PSA time spent on them. For you, not the client.
With ConnectWise PSA
A one-page monthly summary
Tickets, devices, security and AI work from ConnectWise PSA and NinjaOne, on one page for the client’s owner.
With ConnectWise PSA
Ask about NinjaOne in Claude or ChatGPT
Questions your team asks in Claude or ChatGPT, answered from every tool and client. Any answer can become a report or an automation.
“Which devices at Northbridge don’t have SentinelOne?”
Answered from NinjaOne and SentinelOne.
“What did we do for Meridian this month?”
Answered from ConnectWise PSA and NinjaOne.
“Why does Harbor’s file server keep alerting?”
Answered from NinjaOne alerts and ConnectWise PSA history.
“What changed at Northbridge this week?”
Answered from ConnectWise PSA, NinjaOne and SentinelOne.
“Which servers at Northwind are low on disk space?”
Answered from NinjaOne.
“Which patches failed at Meridian last night?”
Answered from NinjaOne.
“Which computers still have the old VPN client?”
Answered from NinjaOne’s software inventory.
“Which devices haven’t checked in this week?”
Answered from NinjaOne.
“What can Sam at Northwind access, and which laptop is theirs?”
Answered from Microsoft 365 and NinjaOne.
“Draft Northbridge’s QBR.”
Built from ConnectWise PSA, NinjaOne and every other connected tool, for your vCIO to edit.
“Clean up the disk on Harbor’s file server.”
Drafted as a NinjaOne script that a tech approves before it runs.
What Control Center reads from NinjaOne
Devices, alerts, patching, scripts and software inventory.
Control Center connects to NinjaOne through its public API. You add it once, then choose which clients it covers and which API operations it can use. The key goes in Control Center’s vault, never in a chat.
The examples on this page use a typical MSP stack: ConnectWise PSA, IT Glue, Datto BCDR, Microsoft 365 and SentinelOne. Build your AI plan to see them with your own tools.
Questions about NinjaOne and Control Center
Does Control Center work with NinjaOne?
Yes. Control Center connects to NinjaOne through its public API and uses devices, alerts, patching, scripts and software inventory. You add it once, then choose which clients it covers.
What can an MSP automate with NinjaOne and AI?
With Control Center, 9 automations, including: alerts become one ticket, with the fix attached; known fixes run when a tech approves; failed backups handled overnight; documentation that updates itself; new clients onboarded on rails; full disks cleaned up before anyone calls. A person approves the steps that matter.
Can I use NinjaOne with Claude or ChatGPT?
Yes, through Control Center MCP. Your team connects Claude or ChatGPT once and can ask about NinjaOne at every client, with the same roles and client scopes as their login. For example: “Which devices at Northbridge don’t have SentinelOne?”
What does it cost?
$1,750 a month for the Control Center platform plus $75 a month per billable workflow, with the first 90 days at no cost.