Capabilities
Everything Control Center does for your MSP.
What each capability does for your business, and a picture of how it does it.
Client business context
Your whole team knows every client’s business.
- Techs work every ticket with the client’s business in view.
- No interviews to run and no wiki to keep current.
- New AI opportunities show up on their own.
Microsoft 365
PSA
RMM
Accounting
Business context
Northbridge Insurance
Always current
Service deskKnows who is affected
vCIOKnows what matters
SalesKnows what to sell
AI managed services
AI does 90% of the work. You approve it and bill it.
- AI finds, values, prices, builds and bills each service.
- Your team makes one decision: approve it.
- New recurring revenue on every client, at your margin.
$650 on this month’s invoice, synced to your PSA.
Automation
Automate the work once, for every client.
- Build it once and sell it to every client.
- No automation engineer to hire.
- Tested on live data before any client sees it.
File every claim email as a claim, with a person approving.
Workflow
Claim email arrivesAI fills in the claimA person approvesFiled in their systemTested on live data
Technology standards
Catch drift before it turns into a ticket.
- Problems get fixed before the client calls.
- Junior engineers deliver like your senior ones.
- Every gap becomes a project you can sell.
6:00 a.m. check3 drifts
Your standard
MFAEDRDNSBackups
Northbridge
Meridian
Golden Gate
Northwind
Harbor
Ticket openedFixed by 9:40, before they call
Project priced$1,800, on their next QBR
Reports and QBRs
Your vCIO walks into every QBR ready to sell the next project.
- QBRs ready in minutes, not days.
- Every client gets one, every quarter.
- Risks explained in business terms, with the fix priced.
Standards
Tickets
AI services
Roadmap
Quarterly review
Northbridge Insurance, Q4
The two people who approve wire transfers could have been phished. Fixed Oct 3.
NextTampa backup line$3,000
vCIO approvesMinutes, not days
Project signed$3,000 added
Roadmaps and budgets
Sell a plan, not one project at a time.
- A 12-month plan and budget for every client.
- Clients see every cost coming.
- AI spend alerts at 80%, and runs never stop.
Claims intake assistant$650 a month
MFA for finance$1,200
Renewal outreach$500 a month
Tampa backup line$3,000
Laptop refresh25 devices, $30,000
Technology budget, next 12 months$48,000
AI spend this month$632 of $790 sold
At 80%: you and the client are told. Runs keep going.
Billing and AI margin
Get paid for every AI run, at the margin you set.
- AI services bill themselves, with zero labor hours.
- See the margin on every client and every workflow.
- Waste is found and fixed, so your margin grows.
Zero labor hoursMargin on every client and workflow
Control Center MCP
Every tech gets an assistant that knows every client.
- Answers about any client, across every tool, in seconds.
- Any answer can become an automation.
- Same permissions as the login, and a person approves every action.
Your techIn Claude or ChatGPT
Which clients have the most drift this month?
Golden Gate: 11 gaps, 2 on payment approvers. Project drafted.
Control Center MCP
- Their role
- Their clients
- Logged
PSA
RMM
EDR
Microsoft 365
Security and governance
Say yes to the clients who ask hard questions about AI.
- Your AI account and keys, and nothing trains on client data.
- You decide exactly what AI can touch.
- An audit trail for every action, ready for any auditor.
Your AI account and keysNothing trains on client data
See it on an MSP like yours.
Thirty minutes, the live product, whichever of these you want opened first.