Integrations
AI for Microsoft 365
Microsoft 365 holds every user, license, sign-in and MFA setting at your clients. Connected to Control Center, new hires and leavers are handled from one ticket, risky sign-ins are investigated, and unused licenses are found and reclaimed.
Automations with Microsoft 365
Work that runs on its own, across your tools. A person approves the steps that matter.
New hires set up from one request
A request in ConnectWise PSA creates the user in Microsoft 365 with the right groups and licenses, documents them in IT Glue and closes the ticket.
With ConnectWise PSA and IT Glue
Offboarding that misses nothing
One ConnectWise PSA ticket blocks sign-in in Microsoft 365, removes licenses and closes with a record of every step.
With ConnectWise PSA
Phishing pulled and checked
When Avanan confirms a phish, it’s pulled from every inbox, Microsoft 365 sign-ins are checked for anyone who clicked, and it’s all on one ConnectWise PSA ticket.
With Avanan and ConnectWise PSA
Documentation that updates itself
Devices from NinjaOne and users from Microsoft 365 sync into IT Glue every night, with changes flagged.
With IT Glue and NinjaOne
Password resets handled from the ticket
A reset request in ConnectWise PSA is done in Microsoft 365 once a tech approves it, and the ticket closes itself.
With ConnectWise PSA
Risky sign-ins investigated
A sign-in from an unusual country, or a burst of failed sign-ins in Microsoft 365, opens a ConnectWise PSA ticket with the user’s recent activity.
With ConnectWise PSA
MFA gaps turned into tickets
Users in Microsoft 365 without MFA open one ConnectWise PSA ticket per client, with the list attached.
With ConnectWise PSA
Unused licenses reclaimed on approval
Microsoft 365 licenses nobody has used in 30 days are listed per client. A tech approves, and they’re removed.
Standards checked in Microsoft 365
Checked every morning, for every client. Fewer tickets, better security, and every gap is a project you can sell.
MFA on every account
Checked in Microsoft 365 for every user at every client.
Microsoft 365 locked down
Legacy sign-in blocked, admin roles kept small and conditional access on.
No stale devices or accounts
Devices in NinjaOne that haven’t checked in for 30 days, and Microsoft 365 accounts unused for 90.
With NinjaOne
Guest accounts reviewed
Guest accounts in Microsoft 365 older than 90 days, at every client.
Licenses only on active users
Microsoft 365 licenses on disabled or unused accounts.
Every device has an owner
Devices in NinjaOne that aren’t matched to a person in Microsoft 365.
With NinjaOne
Sign-ins only from expected countries
Microsoft 365 sign-ins from outside each client’s list of countries.
Leavers fully removed
Accounts in Microsoft 365 still enabled for people offboarded through ConnectWise PSA.
With ConnectWise PSA
Reports from Microsoft 365
Numbers from your tools, in the client’s language. Build a report from any data you connect.
MFA coverage and risky sign-ins
From Microsoft 365.
Microsoft 365 licenses used vs. paid for
Unused and unassigned licenses at every client.
Ask about Microsoft 365 in Claude or ChatGPT
Questions your team asks in Claude or ChatGPT, answered from every tool and client. Any answer can become a report or an automation.
“Who at Golden Gate still doesn’t have MFA?”
Answered from Microsoft 365.
“Which clients have more licenses than we bill for?”
Answered from Microsoft 365 and ConnectWise PSA.
“What can Sam at Northwind access, and which laptop is theirs?”
Answered from Microsoft 365 and NinjaOne.
“Did anyone at Golden Gate sign in from a new country this week?”
Answered from Microsoft 365.
Billing with Microsoft 365
Get paid for the AI work, through the tools you bill with.
Licenses matched to what you bill
Microsoft 365 licenses at every client against the ConnectWise PSA agreement, with missed billing flagged.
With ConnectWise PSA
What Control Center reads from Microsoft 365
Users, MFA status, sign-ins and licenses.
Control Center connects to Microsoft 365 through its public API. You add it once, then choose which clients it covers and which API operations it can use. The key goes in Control Center’s vault, never in a chat.
What you need: A Microsoft Entra app with Microsoft Graph permissions, and admin consent where required.
The examples on this page use a stack MSPs often run with Microsoft 365: ConnectWise PSA, IT Glue, Avanan and NinjaOne. Build your AI plan to see them with your own tools.
Connection details and what you need from Microsoft 365See this example plan in the builder
Questions about Microsoft 365 and Control Center
Does Control Center work with Microsoft 365?
Yes. Control Center connects to Microsoft 365 through its public API and uses users, MFA status, sign-ins and licenses. You add it once, then choose which clients it covers.
What can an MSP automate with Microsoft 365 and AI?
With Control Center, 8 automations, including: new hires set up from one request; offboarding that misses nothing; phishing pulled and checked; documentation that updates itself; password resets handled from the ticket; risky sign-ins investigated. A person approves the steps that matter.
Can I use Microsoft 365 with Claude or ChatGPT?
Yes, through Control Center MCP. Your team connects Claude or ChatGPT once and can ask about Microsoft 365 at every client, with the same roles and client scopes as their login. For example: “Who at Golden Gate still doesn’t have MFA?”
What does it cost?
$1,750 a month for the Control Center platform plus $75 a month per billable workflow, with the first 90 days at no cost.