Integrations
AI for IT Glue
IT Glue holds the documentation and passwords your team relies on. Connected to Control Center, devices and users sync into it every night, the fixes your team wrote there run when a tech approves, and anyone on your team can ask about a client’s setup in Claude or ChatGPT.
Automations with IT Glue
Work that runs on its own, across your tools. A person approves the steps that matter.
Alerts become one ticket, with the fix attached
NinjaOne alerts are grouped and duplicates dropped. One ConnectWise PSA ticket opens with the device, the user and the fix from IT Glue.
With NinjaOne and ConnectWise PSA
Known fixes run when a tech approves
For a repeat issue, the fix your team wrote in IT Glue runs through NinjaOne, and the time lands on the ConnectWise PSA ticket.
With NinjaOne and ConnectWise PSA
New hires set up from one request
A request in ConnectWise PSA creates the user in Microsoft 365 with the right groups and licenses, documents them in IT Glue and closes the ticket.
With ConnectWise PSA and Microsoft 365
Site down, details ready
When Meraki reports a site offline, a ConnectWise PSA ticket opens with the circuit, the ISP’s number and the site contact from IT Glue.
With Cisco Meraki and ConnectWise PSA
Documentation that updates itself
Devices from NinjaOne and users from Microsoft 365 sync into IT Glue every night, with changes flagged.
With NinjaOne and Microsoft 365
New devices set up to your standard
When a new device checks in to NinjaOne, your baseline scripts run and the device is documented in IT Glue.
With NinjaOne
Firewall configs documented every night
Meraki configurations are saved to IT Glue every night, with changes highlighted.
With Cisco Meraki
Standards checked in IT Glue
Checked every morning, for every client. Fewer tickets, better security, and every gap is a project you can sell.
Shared passwords rotated
Passwords in IT Glue older than your rotation window.
Documentation complete
Every client in IT Glue has current contacts, sites and assets.
Every device documented
Devices in NinjaOne that are missing from IT Glue.
With NinjaOne
Reports from IT Glue
Numbers from your tools, in the client’s language. Build a report from any data you connect.
Documentation coverage by client
From IT Glue: what’s documented, what’s missing and what’s out of date.
Ask about IT Glue in Claude or ChatGPT
Questions your team asks in Claude or ChatGPT, answered from every tool and client. Any answer can become a report or an automation.
“Who’s the ISP contact for Northwind’s warehouse?”
Answered from IT Glue.
“Has this happened at Harbor before? What fixed it?”
Answered from ConnectWise PSA ticket history and IT Glue.
“What’s left on Meridian’s onboarding?”
Answered from ConnectWise PSA and IT Glue.
“Who approves changes at Northbridge?”
Answered from the contacts in IT Glue.
What Control Center reads from IT Glue
Documentation, read and write and stored passwords.
Control Center connects to IT Glue through its public API. You add it once, then choose which clients it covers and which API operations it can use. The key goes in Control Center’s vault, never in a chat.
What you need: The Enterprise plan. An administrator creates the key under Admin > Settings, and North America, the EU and Australia have different addresses.
The examples on this page use a stack MSPs often run with IT Glue: NinjaOne, ConnectWise PSA, Microsoft 365 and Cisco Meraki. Build your AI plan to see them with your own tools.
Connection details and what you need from IT GlueSee this example plan in the builder
Questions about IT Glue and Control Center
Does Control Center work with IT Glue?
Yes. Control Center connects to IT Glue through its public API and uses documentation, read and write and stored passwords. You add it once, then choose which clients it covers.
What can an MSP automate with IT Glue and AI?
With Control Center, 7 automations, including: alerts become one ticket, with the fix attached; known fixes run when a tech approves; new hires set up from one request; site down, details ready; documentation that updates itself; new devices set up to your standard. A person approves the steps that matter.
Can I use IT Glue with Claude or ChatGPT?
Yes, through Control Center MCP. Your team connects Claude or ChatGPT once and can ask about IT Glue at every client, with the same roles and client scopes as their login. For example: “Who’s the ISP contact for Northwind’s warehouse?”
What does it cost?
$1,750 a month for the Control Center platform plus $75 a month per billable workflow, with the first 90 days at no cost.