Integrations # If it has an open API, it connects. Pick the tools your MSP runs. See what Control Center does with them working together, for your MSP and for every client you manage. Pick your tools [Docs: API docs and requirements for every tool](https://www.resultsiq.ai/docs/tools/) ## Pick your tools. Pick the tools your MSP runs. Control Center connects to each one through its API and shows what they can do together. If a tool has a documented API and is not listed, it can still be connected. PSA: ConnectWise PSA, Autotask PSA, HaloPSA, Kaseya BMS, Syncro, SuperOps, Atera, Accelo, ServiceNow, Freshservice, Zendesk, Jira Service Management. RMM: Syncro, SuperOps, Atera, NinjaOne, Datto RMM, ConnectWise Automate, ConnectWise RMM, Kaseya VSA, N-able N-central, N-able N-sight, Level, Action1, Pulseway, ImmyBot, Automox, Microsoft Intune. Endpoint security: SentinelOne, CrowdStrike Falcon, Huntress, Microsoft Defender for Endpoint, Sophos Central, Bitdefender GravityZone, ESET PROTECT, ThreatDown, Webroot, Blackpoint Cyber, Arctic Wolf, Cynet, Datto EDR, Todyl. SIEM and managed SOC: Microsoft Sentinel, Blumira, Stellar Cyber, RocketCyber, N-able Adlumin, Rapid7 InsightIDR, Splunk, Elastic Security, Sumo Logic, Exabeam, LogRhythm, Fortinet FortiSIEM, Coro, Wazuh, SaaS Alerts, Field Effect MDR, ConnectWise SIEM, Barracuda XDR. Email security: Avanan, Mimecast, IRONSCALES, Abnormal, Proofpoint, Proofpoint Essentials, Material Security, Barracuda, SpamTitan, EasyDMARC. Backup: Datto BCDR, Datto SaaS Protection, Veeam, Acronis, Axcient x360Recover, Cove Data Protection, Rubrik, Dropsuite, Keepit, AvePoint, Redstor. Documentation: IT Glue, Hudu, IT Portal (SI Portal), Confluence, SharePoint, Notion, ITBoost. Microsoft 365 and identity: Microsoft 365, Google Workspace, Microsoft Entra ID, Okta, JumpCloud, Duo, CIPP, Microsoft Purview. Network: Cisco Meraki, Ubiquiti UniFi, Fortinet FortiGate, SonicWall, Auvik, Domotz, Liongard, PRTG, Cisco Catalyst Center, Aruba Central, Ruckus, WatchGuard Cloud. Billing and accounting: QuickBooks Online, Xero, Stripe, Sherweb, QuoteWerks, Sage Intacct, Pax8, ConnectWise CPQ, Gradient MSP, Microsoft Partner Center, Ingram Micro Xvantage, Quoter. Security training and compliance: KnowBe4, Huntress Security Awareness Training, Vanta, Drata, Breach Secure Now, Hook Security, Apptega, Compliance Scorecard, Cynomi. Vulnerability scanning: Tenable, Qualys, Rapid7 InsightVM, ConnectSecure, runZero, RapidFire VulScan, RapidFire Network Detective, RapidFire Cyber Hawk, Nodeware. DNS filtering: DNSFilter, Cisco Umbrella, Cloudflare Zero Trust, Zscaler, SafeDNS, WebTitan. Passwords: 1Password, Bitwarden, Passportal, Devolutions, Keeper Security. Admin rights and allowlisting: ThreatLocker, Admin By Request, AutoElevate. Remote access: ConnectWise ScreenConnect, TeamViewer, Splashtop, BeyondTrust Remote Support. Teams, chat and phones: Microsoft Teams, Slack, Zoom, RingCentral, 3CX. Cloud and files: Microsoft Azure, AWS, Dropbox, Box, Wasabi. Reporting and lifecycle: ScalePad, Power BI, Grafana, Datadog, CloudRadial, Crewhu, BrightGauge, SmileBack. Automation platforms: Rewst, Power Automate, n8n, Zapier, Make. No public API found (Control Center cannot connect yet): Todyl, ConnectWise SIEM, Barracuda XDR, IT Portal (SI Portal), ITBoost, Breach Secure Now, Hook Security, Apptega, Compliance Scorecard, Cynomi, RapidFire VulScan, RapidFire Network Detective, RapidFire Cyber Hawk, Nodeware, AutoElevate, BrightGauge, SmileBack. API only for apps the vendor approves (the connection depends on the vendor): Sage Intacct, ConnectWise CPQ, Gradient MSP. ### Examples of tools working together A threat, handled. The endpoint security tool: Flags a threat on a laptop at Northbridge Insurance. Control Center: Adds who uses it: the claims manager, who can open every policy file. The PSA: Opens a priority ticket with all of it, so nobody starts from zero. The endpoint security tool: Isolates the laptop the moment a tech approves. The documentation platform: Records what happened for Northbridge’s next QBR. A new hire, one request. The PSA: Northbridge asks for a new hire’s setup. The directory: Creates the account with the right groups and licenses. The RMM: Runs your new-laptop setup on their device. The documentation platform: Documents the user and what they can access. The PSA: Closes the ticket with the time logged. An alert, fixed. The RMM: Raises a low-disk alert on a server at Meridian Health. Control Center: Drops the duplicates and checks whether it has happened before. The documentation platform: Finds the fix your team wrote down last time. The RMM: Runs the cleanup when a tech approves. The PSA: Logs one ticket, not one per alert, with the time recorded. A QBR, written. The PSA: Brings the quarter’s tickets and response times. The RMM: Brings patch status for every device. The endpoint security tool: Brings the threats it stopped. The backup: Brings backup results for every server. Control Center: Writes Northbridge’s QBR in business terms, for your vCIO to approve. A phish, contained. The email security tool: Catches a phishing email two people at Golden Gate already clicked. The email security tool: Pulls it from every inbox that got it. The directory: Shows their sign-ins since the click. Control Center: Resets their passwords and signs them out everywhere when a tech approves. The PSA: Logs it all on one ticket. Licenses, squared. Microsoft 365: Counts Microsoft 365 licenses at every client. The PSA: Compares them with what each agreement bills. Control Center: Finds licenses you’re not billing for, and ones nobody uses. The PSA: Updates the agreement after you approve. A failed backup, sorted. The backup: A server backup fails at Harbor Logistics. The RMM: Shows the server’s disk space and last restart. Control Center: Adds what that server runs for Harbor’s business. The PSA: Opens one ticket with the error and the last good backup. Control Center: Puts the result in Harbor’s next QBR. ### Automations Work that runs on its own, across your tools. - Alerts become one ticket, not a pile. RMM alerts are grouped and duplicates dropped. One PSA ticket opens with the device, the user and what it means for the client. - Threats triaged before a tech looks. When the endpoint security tool flags a threat, a priority PSA ticket opens with who uses the device and what it can reach. - Isolation, approved from the ticket. A tech approves from the PSA ticket and the endpoint security tool isolates the device. Releasing it works the same way. - Known fixes run when a tech approves. For a repeat issue, your fix script runs through the RMM, and the time lands on the PSA ticket. - New hires set up from one request. A request in the PSA creates the user in the directory with the right groups and licenses, then closes the ticket. - Offboarding that misses nothing. One PSA ticket blocks sign-in in the directory, removes licenses and closes with a record of every step. - Failed backups handled overnight. When a backup job fails, a PSA ticket opens with the error and the last good backup. - Phishing clicks checked fast. When the email security tool catches a phish, directory sign-ins are checked for anyone who clicked, and it’s all on one PSA ticket. - Site down, ticket ready. When the network tool reports a site offline, a PSA ticket opens with the site and every device affected. - Approvals where your team already works. Anything waiting on a person is posted to Teams or Slack with the context and a link to approve. - Missed time entries caught daily. Tickets with work but no time in the PSA are flagged to the tech each afternoon. - Every ticket triaged and routed. New PSA tickets are categorized, prioritized and routed, with the client’s business context attached. - Documentation that updates itself. Devices from the RMM sync into the documentation platform every night, with changes flagged. - Blocked threats explained. When the DNS filter blocks something dangerous, the PSA ticket says which device, which user and why. - Admin requests approved in one place. Requests from the admin-rights tool become PSA tickets, and a tech approves or denies them there. - Cloud bills watched every day. Azure or AWS spend is checked per client daily, and a jump opens a PSA ticket before the invoice lands. - Old hardware turned into a plan. Devices the lifecycle tool shows out of warranty go on each client’s roadmap with a refresh budget. - Agreements and invoices reconciled. PSA agreements are checked against accounting system invoices every month, and anything unbilled is flagged. - New clients onboarded on rails. A new client in the PSA gets a checklist that tracks RMM agents, the endpoint security tool coverage and backup jobs until every device is done. - Your existing automations, plugged in. Control Center can start your automation platform workflows and use what they return, so nothing you built is wasted. ### Technology standards Checked every morning, for every client. - MFA on every account. Checked in the identity provider for every user at every client. - The endpoint security tool on every device. Devices in the RMM without a healthy endpoint security tool agent become a ticket. - Patches inside your window. Every device in the RMM, against the patch window you set. - Supported operating systems only. Devices in the RMM on Windows or macOS versions past end of support. - Every backup finished. Backup jobs that failed or didn’t run in the last 24 hours. - Backups that actually restore. The backup verification results, checked every day. - Microsoft 365 locked down. Legacy sign-in blocked, admin roles kept small and conditional access on. - Email protection on every mailbox. Mailboxes in the directory that the email security tool isn’t protecting. - DNS filtering on every device. Devices in the RMM without a DNS filter agent. - Network gear on current firmware. The network tool firmware checked against the version you approve. - Network changes caught. The network tool configuration changes since the last approved version are flagged. - Security training completed. The security training platform completion for every client, against your target. - Phishing tests passed. The security training platform results per client, with repeat clickers flagged. - Shared passwords rotated. Credentials in the password manager older than your rotation window. - Every client on a current agreement. Clients in the PSA with an expired or missing agreement. - Endpoint security tool agents healthy. Agents offline, out of date or not reporting, at every client. - No stale devices or accounts. Devices in the RMM that haven’t checked in for 30 days, and directory accounts unused for 90. - Devices compliant in Intune. Compliance and encryption for every managed device. - Documentation complete. Every client in the documentation platform has current contacts, sites and assets. - Every mailbox backed up. Mailboxes in the directory that the Microsoft 365 backup isn’t backing up. - No file-sharing accounts left behind. Dropbox or Box accounts for people who are no longer in the directory. - Compliance controls passing. The security training platform control and test results for every client. ### Reports and QBRs Numbers from your tools, in the client’s language. - The whole QBR, drafted. The PSA and the RMM in one QBR, written in the client’s business terms for your vCIO to approve. - Service desk, in business terms. Ticket volume, response times and repeat issues from the PSA, explained by what they cost the client. - Patch compliance. From the RMM, per device and per site. - Threats stopped. From the endpoint security tool, with what was at risk. - Backup success and recovery readiness. From the backup, per server and per site. - MFA coverage and risky sign-ins. From the identity provider. - Phishing blocked and who’s targeted. From the email security tool. - Network uptime by site. From the network tool. - Phish-prone rate and training. From the security training platform. - Hardware due for refresh, with a budget. From the lifecycle tool. - Cloud spend by service. From Azure or AWS, with month-over-month changes. - Microsoft 365 licenses used vs. paid for. Unused and unassigned licenses at every client. - Your margin on every client. Hours in the PSA against revenue in the accounting system. For you, not the client. - Web threats blocked. From the DNS filter. - Your numbers in the BI tool. Control Center can send every metric to the BI tool for the dashboards you already use. ### Ask Control Center MCP Questions your techs can ask in Claude or ChatGPT, answered from your tools. - “Which devices at Northbridge don’t have the endpoint security tool?”. Answered from the RMM and the endpoint security tool. - “Which clients missed a backup last night?”. Answered from the backup. - “Who at Golden Gate still doesn’t have MFA?”. Answered from the identity provider. - “What did we do for Meridian this month?”. Answered from the PSA. - “Which clients have more licenses than we bill for?”. Answered from Microsoft 365 and the PSA. - “Which firewalls need a firmware update?”. Answered from the network tool. - “Why does Harbor’s file server keep alerting?”. Answered from RMM alerts and the PSA history. - “Who’s the ISP contact for Northwind’s warehouse?”. Answered from the documentation platform. - “Who at Northbridge gets phished the most?”. Answered from the email security tool. - “What changed at Northbridge this week?”. Answered from the PSA, the RMM and the endpoint security tool. - “Who hasn’t finished security training?”. Answered from the security training platform. - “Why did Golden Gate’s Azure or AWS bill go up?”. Answered from Azure or AWS. - “Turn that into an automation.”. Any answer can become a workflow, and a person approves it before it runs. ### Billing Get paid for the AI work, through the tools you bill with. - AI services on the PSA agreement. Every AI service you sell is added to the client’s agreement and billed each month, at your margin. - Licenses matched to what you bill. Microsoft 365 licenses at every client against the PSA agreement, with missed billing flagged. - Distributor costs against what you bill. What the distributor charges you for each client, against the PSA agreement. - Every AI run metered. Usage per client and per workflow, behind every line you bill. Not on the list? If it has a documented API, Control Center can connect to it. [Here’s how](https://www.resultsiq.ai/docs/tools/#not-listed). Your stack With your stack 0 things Control Center can do - 0 automations - 0 standards checks - 0 report numbers - 0 questions to ask - 0 billing lines Just unlocked Start with your PSA and RMM. Your plan builds as you pick. See your plan Control Center plan Your plan ## What your stack can do with Control Center. Prepared for We’ll send a link to this plan, so you can open it again or pass it to your team. First name Work email MSP name Website Pick a few tools above and your plan builds here: what Control Center automates across them, the standards it checks, the numbers it reports and the questions your team can ask. ### Your tools, working together. Start to finish, on the tools you picked. Shown with example clients. Automation as a service ## Now build it for every client. Your clients have their own apps. Pick a client, and Control Center builds their AI roadmap the same way it built your plan: what to automate, in what order, and what to charge. Pick a client and their apps, and Control Center builds their AI roadmap: what to automate, in what order and what to charge. Prices are examples at a 70% margin, billed through the MSP’s PSA. Golden Gate Insurance (insurance agency). Their apps: Microsoft 365, Applied Epic, QuickBooks Online, DocuSign. Now: Claims intake assistant, $650 a month. Reads claim emails, matches them to the client in Applied Epic and drafts the claim for a person to approve. Now: Renewal outreach, $500 a month. Drafts renewal emails for clients coming up for renewal in Applied Epic, for a person to send. Next: Invoice coding, $400 a month. Reads vendor invoices from the inbox and codes them in QuickBooks for approval. Next: Collections follow-up, $300 a month. Sends polite reminders on overdue QuickBooks invoices and logs the replies. Then: Contracts out the door, $350 a month. Drafts contracts from approved deals and sends them for signature in DocuSign. Then: Company knowledge assistant, $400 a month. Answers staff questions from the company’s own files in Microsoft 365, with the source. Total: $2,600 a month. Summit Legal Group (law firm). Their apps: Microsoft 365, Clio, QuickBooks Online, DocuSign. Now: Matter intake, $550 a month. Turns new-client emails into matters in Clio, with a conflict check a person approves. Now: Engagement letters, $350 a month. Drafts the engagement letter for each new matter in Clio and sends it for signature in DocuSign. Next: Invoice coding, $400 a month. Reads vendor invoices from the inbox and codes them in QuickBooks for approval. Next: Collections follow-up, $300 a month. Sends polite reminders on overdue QuickBooks invoices and logs the replies. Then: Company knowledge assistant, $400 a month. Answers staff questions from the company’s own files in Microsoft 365, with the source. Total: $2,000 a month. Northwind Manufacturing (manufacturer). Their apps: Microsoft 365, Dynamics 365 Business Central, Salesforce, BambooHR. Now: Order entry, $550 a month. Turns emailed purchase orders into sales orders in Business Central for a person to approve. Now: Order status answers, $350 a month. Answers “where’s my order?” emails from Business Central in minutes. Next: Invoice coding, $400 a month. Reads vendor invoices from the inbox and codes them in Business Central for approval. Next: Lead follow-up, $450 a month. Replies to new Salesforce leads in minutes and books the first call. Then: Collections follow-up, $300 a month. Sends polite reminders on overdue Business Central invoices and logs the replies. Then: New-hire onboarding, $350 a month. A new hire in BambooHR gets accounts, documents and a first-week plan, with a person approving. Total: $2,400 a month. Ridgeline Builders (construction). Their apps: Microsoft 365, Procore, QuickBooks Online, DocuSign. Now: Daily project brief, $250 a month. Sums up open RFIs, submittals and schedule changes in Procore for each project manager every morning. Now: Invoice coding, $400 a month. Reads vendor invoices from the inbox and codes them in QuickBooks for approval. Next: Collections follow-up, $300 a month. Sends polite reminders on overdue QuickBooks invoices and logs the replies. Next: Contracts out the door, $350 a month. Drafts contracts from approved deals and sends them for signature in DocuSign. Then: Company knowledge assistant, $400 a month. Answers staff questions from the company’s own files in Microsoft 365, with the source. Total: $1,700 a month. Bright Harbor Logistics (distributor). Their apps: Google Workspace, NetSuite, HubSpot, Zendesk. Now: Order entry, $550 a month. Turns emailed purchase orders into sales orders in NetSuite for a person to approve. Now: Order status answers, $350 a month. Answers “where’s my order?” emails from NetSuite in minutes. Next: Invoice coding, $400 a month. Reads vendor invoices from the inbox and codes them in NetSuite for approval. Next: Lead follow-up, $450 a month. Replies to new HubSpot leads in minutes and books the first call. Then: Support triage, $450 a month. Sorts Zendesk tickets and drafts answers for a person to send. Then: Collections follow-up, $300 a month. Sends polite reminders on overdue NetSuite invoices and logs the replies. Total: $2,500 a month. Then do it for every client like this one: 10 clients like Golden Gate Insurance at $2,600 a month each is $26,000 a month in AI managed services, and $18,200 a month kept at a 70% margin. Easy to implement. Build an automation once. Every client with the same apps gets it, running on their own accounts. Easy to manage. Every client’s automations, approvals and runs in one place. Easy to price. Each service is priced from what it costs to run, at the margin you set. Easy to keep your margin. Every AI run is metered and billed in your PSA, with your margin on every client, every month. Client apps Control Center connects to: Microsoft 365, Google Workspace, Dropbox, Box, QuickBooks Online, Xero, NetSuite, Dynamics 365 Business Central, HubSpot, Salesforce, Pipedrive, Applied Epic, AMS360, Clio, Procore, Shopify, BambooHR, Gusto, Zendesk, Freshdesk, DocuSign, Adobe Acrobat Sign, monday.com, Asana. Applied Epic: Applied Epic’s API needs an Applied SDK-API license on the agency’s account. AMS360: AMS360’s Web Service API needs a signed SDK agreement with Vertafore, at no extra charge. Gusto: Gusto approves each app that connects to its API, so this connection depends on Gusto’s approval. ### See your plan running on your tools. Thirty minutes, the live product, your stack and one of your clients. [Book a call](https://www.resultsiq.ai/demo/?src=integrations) [Join the waitlist](https://www.resultsiq.ai/waitlist/) Product names and logos belong to their owners. Listing a tool shows that Control Center can work with it, not a partnership or endorsement. Prices are examples at a 70% margin.